Bigcore International Privacy Policy

Introduction

At Bigcore ("we," "us," or "our"), we value your privacy. This policy explains how we collect, use, and safeguard personal information in compliance with the General Data Protection Regulation (GDPR) and other international regulations.

Scope

This Privacy Policy applies to personal information we collect from individuals located in regions outside the United States, in connection with our IaaS services.

Who We Are

Bigcore LLC, with its principal business address at 447 Broadway, 2nd Floor Suite #1717, New York, NY 10013, provides cloud infrastructure and related services. We take responsibility for handling any personal data processed on our platform.

Data Controller and Processor

For personal data we collect and handle, Bigcore LLC functions as both the "Data Controller" and, where applicable, the "Data Processor."

Note: We have minimal physical presence at our registered address; most activities occur remotely. However, we are responsible for any personal data processed through our platform.

Personal Information We Collect

• Contact details (name, email, phone, etc.)
• Billing information (payment details, billing address)
• Account credentials (e.g., username). Passwords are stored in an encrypted form and are not visible to us.
• Technical data (IP addresses, logs, usage patterns)

Purposes of Processing

• Service Provision: Deliver, support, and improve our cloud services.
• Billing & Transactions: Process payments and maintain accurate financial records.
• Communication: Respond to inquiries and provide support.
• Security & Compliance: Detect, prevent, or address illegal activities or technical issues.

Legal Basis

• Consent: Where required by law (e.g., marketing communications).
• Performance of a Contract: When necessary to fulfill our services.
• Legitimate Interests: Enhancing security, preventing fraud, and improving user experience.

Data Retention

We store personal data only for as long as needed to fulfill the purposes outlined or to comply with legal obligations.

Data Transfers

We may transfer personal data to third-party providers (e.g., payment processors) that operate in different jurisdictions, including the U.S. We strive to ensure these providers adhere to adequate data protection standards.

Security Measures

We use organizational and technical safeguards—such as encryption, firewalls, and secure servers—to protect data from unauthorized access.

Third-Party Sharing

• Google Analytics: Tracks site usage (you can opt out).
• Stripe: Processes payments securely.

Your Rights

Where applicable, you can request access to, correction or deletion of your data, and object to or restrict certain processing activities. Email us at privacy@bigcore.net for any privacy-related concerns.

Changes to This Policy

Any significant changes will be posted on our website. We may also send you an email notification if the updates are substantial.