FAQ

Cloud compute pricing is based on hourly usage. Every hour, the system deducts the appropriate amount from your account credit balance based on your server's configuration.

No, all charges are transparently listed. Costs include hourly usage for cloud compute, backup service fees (if enabled), and backup storage fees for used storage.

You load credits into your account, and the system deducts the hourly charges for your active services. If your credit balance reaches zero, your services may be suspended until you reload your account.

Backup fees consist of a monthly fixed fee per server (if the backup service is enabled) and an hourly fee for each gigabyte of storage used.

If your credit balance reaches zero, your active services may be temporarily suspended. You will need to add more credits to your account to resume services.

You can add credits to your account through your user dashboard using a payment method of your choice. The credits will be applied immediately, and you can start using services without delay.

No, the backup service is not mandatory. However, we highly recommend enabling the backup service to ensure data security and business continuity.

The backup service has a monthly fixed fee per server if enabled. If you disable the backup service, backups are retained for the retention period, and charges continue during this time. Additionally, an hourly fee is applied for every 1GB of backup storage used.

Yes, you can disable the backup service at any time. However, backups will remain for the retention period unless you manually delete them. Charges will apply for the retained backups during this period.

Yes, if the backup service is enabled, you can manually create additional backups at any time. These backups will also be subject to the same retention and storage fees as automated backups.

Yes, backups can be manually deleted at any time. However, please ensure you no longer need the data before deletion, as this action cannot be undone.

No, the backup service fee is charged only once per month for each server. If you disable and re-enable the service within the same month, you will not be charged again for that server.